Support
Last updated November 4, 2026
Need a hand with Evenhold? A real person reads every message.
In an emergency, call 911
Evenhold isn't an emergency service. It doesn't monitor anyone, dispatch help, or contact 911. If someone may be hurt or in danger, call 911 directly.
How to get help
Email [email protected]. It comes straight to the person who runs Evenhold, and we'll write back as soon as we can.
It helps if you include:
- The email address you sign in with.
- What you were trying to do, and what happened instead.
- The kind of phone or computer, and the browser, if you know it.
- A screenshot, if you can. Please leave out anything private, like your loved one's emergency card.
We'll never ask for a password, a bank detail, or your sign-in code. If anyone does, it isn't us.
Signing in
There's no password. Type your email at app.evenhold.app, and we'll email you a 6-digit code from [email protected]. The code works for 10 minutes. If it doesn't arrive, check your spam folder, wait a minute, and ask for a new one.
Asking for a pilot spot
Evenhold is open to a small group of families right now. To ask for a spot, email [email protected] with the email address you'd like to sign in with. You can also join the early-access list to hear when it opens to more families.
Getting a copy of your data, or deleting it
In the app, go to Your account › Download or delete your data. From there:
- Download (JSON file) saves a file with everything we store for your family. Only the primary contact sees this.
- Delete my family's data deletes your loved ones, the setup, the emergency card, every caregiver's access, and any connected phones. Only the primary contact can do this, and it can't be undone.
- Delete my account deletes your own sign-in. If you're a caregiver who isn't the primary contact, it takes you out of the family and leaves the family's data for the others.
A loved one can tap Stop sharing in Settings on their own phone. If you'd rather we handle any of this, email [email protected] from the address on the account. See our privacy policy for what we store.
Who runs Evenhold
Evenhold is a product of House Strategic Investments LLC, an Ohio company. Business line: (872) 261-2148.